SHIPPING
& HANDLING POLICIES
-
Charges
- Within
the Continental
United States, all shipments are
handled via UPS Ground Service.
International shipments and
shipments outside the continental U.S. are handled via
USPS Global Express Mail.
In addition to shipping fees, the following handling fees
are included with your order:
United States: $5.00
Canada/Mexico: $10.00
Worldwide: $15.00
These fees are reflected in the Cart total
during the checkout process and do not include any duties, taxes
or brokerage fees that may be accessed on international shipments
by the destination country. These fees are the customer's responsibility
and payable at time of delivery.
To estimate your international shipping charges or determine
if the destination country is served through the USPS, select
the following link: USPS International Calculator.
For kit purchases, an estimated package weight of 4-8 lbs should
provide a good indicator of current shipping costs. If there
is no listing for "Global
Express Mail (EMS)" then
the service is not offered to the destination country and you
will need to contact
us for
other shipping arrangements.
-
Hazardous
Material - Some
items we include in our kits such as our butane lighter are
considered hazardous material and are subject to certain shipping
restrictions. We are also prohibited from shipping to international
destinations any items that contain flammable material. In those
cases, we are required to ship the lighters without butane which
means they must be filled prior to use.
-
Order Processing -
We ask for 2 business
days to
process order requests. Often times however, we're able to turn
around orders received by 10:00
AM EST the same day. For
expedited order processing please contact
us and we'll be glad to work with you.
-
Delivery
Time -
For UPS Ground deliveries,
allow 4-7 working days.
For USPS
Global Express deliveries, allow
3-5 working days.
For both services, delivery during holidays may require
additional shipping time.
We also provide a number of expedited shipping options if you
need a product quickly.
-
SHIPPING
ORIGIN - Marble
Hill, Georgia, USA
-
TRACKING
NUMBER - On
the day your order is processed, you will receive an e-mail
shipping notification that includes the shipper's tracking number.
It should be noted that tracking numbers may not be active until
the end of the business day. For international orders,
your shipping status can be found at
www.usps.com.
For U.S. orders, UPS tracking information
can be found at www.ups.com.
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